Viber communities lengthen Globe care • Devices Journal

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To increase Globe’s one-stop-shop model, the main digital options platform is reaching extra broadband clients by creating new Viber communities.

In tough occasions, Filipinos have at all times discovered consolation and help in being a part of communities. That sense of belonging in an area with individuals we share one thing with has develop into a lifeline, particularly as we proceed to battle the pandemic.

Globe At Dwelling has established three extra Viber communities this 12 months to serve residents of Bonifacio International Metropolis and McKinley, Acacia Estates, and choose cities in Quezon Metropolis.

Thus far, Globe has 14 Viber communities serving over 7,000 members from Valenzuela, Cavite, Naga and Camarines Sur, Legazpi and Albay, Cebu, Davao and different accomplice villages.

“These communities are our means of bringing care nearer to house, assuring our purchasers that assistance is only a textual content away after they want it. On the identical time, our hotline stays open for patrons who want the utmost care, corresponding to our seniors and people affected by calamities,” stated Beck Eclipse, Globe’s director of buyer expertise.

Damaged down, Globe owns and manages 11 Viber teams with a complete of 5,406 members and joined 3 teams established by companions to serve 1,986 members.

Since launching its first Viber neighborhood in 2020, Globe At Dwelling has continued to increase to different communities throughout the nation.

This #AlagangGlobe branding is a part of the corporate’s dedication to the United Nations Sustainable Improvement Objectives, particularly UN SDG #9, which highlights the position of infrastructure and innovation as essential drivers of progress financial and growth.

These localized teams present particular, extra targeted service, corresponding to addressing particular neighborhood queries and issues corresponding to fiber availability within the space and native service outages, recommending the perfect buyer help channel for a selected concern, and providing merchandise which might be related to the neighborhood. Members additionally get fast help from Globe Care’s dwell specialists and same-day restore visits, relying on when the priority was raised.

Moreover, communities present updates on the newest plans and choices related to their areas, in addition to outage restoration efforts.

Increasingly clients use these Viber communities to get the help they want and share their optimistic experiences.

“Thanks in your name and for shortly resolving the problems I discussed on this platform.”

– Member of the Quezon Metropolis neighborhood

“I solely share feedback on this neighborhood chat. I joined and messaged them yesterday as a result of I used to be having connectivity points. They known as me instantly and despatched a tech this morning to examine my modem and mesh. It was mounted in an hour. So glad!”

– Acacia Estates Group Member

“Whats up! Simply needed to increase my thanks for fixing my pace drawback yesterday. All the pieces is okay now. Thanks!”
– Ayala Westgrove neighborhood member

“Thanks very a lot Alagang Globe – Naga and CamSur for the immediate motion on my issues. God bless you!”

– Member of the Naga neighborhood and CamSur

“An actual individual will reply and finally contact you as wanted. It labored for me and the response was nice!”
– Acacia Estates Group Member

“Thanks for being so immediate and attentive.”

– Group member from Alabang South

Globe At Dwelling postpaid and pay as you go clients can examine if there’s a Viber neighborhood of their space by accessing the hyperlink or QR code at https://glbe.co/viber-help. Clients who dwell in cities with current Viber communities may also examine with their respective householders affiliation on tips on how to be part of.

“We consider that having an energetic presence in Viber communities enriches our clients’ service expertise. This digital channel permits us to instantly attain extra clients than ever earlier than,” stated Eclipse.

Globe will proceed to roll out extra Viber communities within the coming months and introduce new options to additional improve the shopper expertise.

For extra details about Globe, go to www.globe.com.ph.

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Viber communities extend Globe care • Gadgets Magazine

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